Questions & Answers
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  • How can I keep my points safe at this time?

    Margaritaville Vacation Club has extended multiple options for you to save your points. You can use the Points Deposit Feature to deposit current Use Year points into your next Use Year or two Use Years from now. You can also choose to deposit points into RCI, extending them for two more years of travel with RCI. Additionally, you can convert your next Use Year points into Wyndham Rewards points.

  • How will I know if my upcoming reservation has been impacted?

    Margaritaville Vacation Club will notify you via email if you have a reservation that will be impacted due to COVID-19. Your reservation will be canceled for you — you do not need to take any action. Your vacation points, housekeeping credits, and reservation transaction(s) will be returned to your account within 72 hours.

  • What will happen if my guest confirmation is cancelled?

    If your guest confirmation is cancelled due to COVID-19, your vacation points, housekeeping credits, reservation transaction(s), and any other fees associated with the reservations will be returned to your account within 72 hours of cancelation. Guest confirmations will not be returned.

  • Will pools and other amenities be open as resorts open?

    Most pools and amenities are now open — check your resort pages for specific property details.

  • Am I required to wear a face mask at resorts?

    Facial coverings or face masks are required by certain local or state orders and must be worn in all public places, including public areas within select resorts. Please visit your resort page to see if it is in an impacted area. If impacted, please be sure to bring your facial covering(s) or mask(s) in order to comply. If not required, we strongly encourage you to wear one for everyone’s safety.

  • What are some social distancing guidelines the resorts are currently following?

    Along with the heightened cleaning and sanitation procedures, social distancing protocols have been implemented for your safety. Gatherings in areas such as check-in desks, lobbies, and elevator bays will be minimized. Furniture in common areas will be spaced out to keep guests at safe distance from each other. Amenities such as spas, restaurants and bars, game rooms, activity centers, and business centers may be temporarily closed in order to practice safe social distancing measures. Find more information about how your resorts are Vacation Ready.

  • Will there be enhanced cleaning at the resorts?

    We have implemented enhanced cleaning protocols and disinfecting measures, including the use of hospital-grade, virus-killing products approved by the CDC and the U.S. Environmental Protection Agency. Other enhanced measures include:

    • Multiple cleaning stations with hand sanitizer and disinfectant wipes.
    • Furniture spacing to encourage social distancing in common areas.
    • Frequent cleaning and disinfection of public spaces and high-touch items.
    • Protective masks per local and regional requirements (which staff will be happily smiling under). We encourage you to also bring your own masks for your personal safety and the safety of others.
    • Check-in communication — your resort will reach out to make your arrival even easier.
    • Text notifications when your suite is ready.

    Visit VacationReady.com to learn more.



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